STORE & SHIPPING POLICY

Because I Care

At Henrys How Tos™ STORE, I want to give my customers the most enjoyable shopping experience, one that will keep them coming back to my store time and time again. That’s why I believe that my store policies should be fair, clear and transparent. Below you’ll find a list of all  policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me!

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All prices are in $AUD (Australian Dollars) All orders are processed within 1-2 days (including weekends and holidays) after receiving your order. You will receive another notification when your order has shipped. 

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Shipping charges for your order will be calculated and displayed at checkout.

Pickup is available in Norwest, Sydney, Australia. Free delivery for immediate surroundings.  

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. Due to COVID-19, there are disruptions to flights, in some cases tracking info is unavailable. However, all parcels are sent out insured for full value. 

If you haven’t received your order within 30-40 days of receiving your shipping confirmation email, please contact me at henrytad@gmail.com with your name and order number, and I will look into it for you.

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Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at henrytad@gmail.com with your order number and a photo of the item’s condition. I will try my best to work towards a satisfactory solution.